Cancellation & Reservation Policies

We know policies aren’t the most exciting read. But knowing them means you’ll never be caught off-guard by a fee or a lost credit. Everything you need is on this page.

Questions? Call 800-227-8855 or email hello@form50fitness.com

1. Class Cancellation

Membership Clients

Early Cancellation (12+ hours before class):

Log into your FORM50 account and select “cancel reservation” with no penalty.

Late Cancellation (under 12 hours before class):

• 4x/8x per month members: lose class credit.
• Unlimited members: $25 fee.
• Members are allowed 1 free late cancellation per month. No-shows are not included in this perk.

No-Show, No Cancellation:

• 4x/8x per month members: lose class credit and receive a $25 fee.
• Unlimited members: no-show fee varies by studio:
• Astoria: $40
• Boca Raton: $40
• Brooklyn Heights: $43
• Miami: $36
• Midtown East: $45
• Williamsburg: $42

Only medical conditions with a doctor’s note will be excused from our cancellation policy.

Credits & Package Clients

Early Cancellation (12+ hours before class):

Cancel with no penalty. Your credit returns to your package.

Late Cancellation (under 12 hours before class):

You lose the class credit.

No-Show, No Cancellation:

You lose the class credit and receive a $25 fee.

Guest Cancellations:

• You are responsible for your guest’s reservation.
• Late cancellation: lose credit.
• No-show: lose credit & $25 fee.

Only medical conditions with a doctor’s note will be excused from our cancellation policy.

2. How to Cancel a Reservation

1. Log into your FORM50 account at form50fitness.com/my-account or open the FORM50 app.
2. Go to your upcoming reservations.
3. Select “Cancel Reservation” next to the class you want to cancel.
4. Confirm the cancellation. You will receive a confirmation email.

Cancellations must be completed at least 12 hours before class to avoid a penalty.

3. Late Arrivals

• Returning clients: 5-minute grace period after class start time. After that, it is considered a no-show.
• New clients: must arrive at least 10 minutes early. If you are late, you will not be allowed into class. Once the door locks, there is no entry.

4. Waitlist Policy

You may join one waitlist spot per class per day. Signing up on the waitlist is like signing up for class with the intention that you are going to make it. 

• You can get off the waitlist up to 1 hour before class time. 
• If you can no longer make it, you must remove yourself before you are moved into class.
• If you late cancel after moving off the waitlist into class, a penalty applies.

5. Package Expiration & Extensions

• All expiration dates are listed in the package description at the time of purchase.
• Extensions are available at $5 per week, per class from the expiration date.
• You must request an extension before your package expires. Expired packages cannot be extended retroactively.

Only medical conditions with a doctor’s note or pregnancy will be excused from our expiration policy.

6. Membership Management

Canceling Your Membership

• Email hello@form50fitness.com at least 1 week before your billing cycle renews.
• If you cancel before your contract ends, an early termination fee of $50 applies.

Freezing Your Membership

• Memberships can be frozen for a minimum of 1 month and a maximum of 3 months once per year, free of charge.
• Email hello@form50fitness.com at least 1 week before your billing cycle with your freeze start and end date.

Unused Credits

Credits from 4x or 8x per month memberships do not roll over. Any unused credits expire at the end of each billing cycle.

Standby

• Contact us via email or phone before your originally scheduled class to run standby.
• If there is space at start time, you will be assigned a spot.
• If you reschedule on your own, a late cancellation fee applies.
• Failure to show up for your standby class results in a no-show fee.

7. ClassPass & Gympass

All ClassPass and Gympass reservations are managed through third-party systems. We cannot alter or cancel your reservation on our end. Contact the customer service of the app you booked through directly.

8. Additional Membership Notes

• All memberships include 1 class per day. If you take Stretch & Flow in addition to another class, you receive 50% off a single class.
• Class packages are only valid for the studio they are purchased from. They do not transfer between locations.

Contact

Our team is happy to help. Reach out before your class, before your billing date, and before your package expires — we can work with you when given enough notice.

Phone: 800-227-8855
Email: hello@form50fitness.com